EZRA Returns & Exchanges Policy
Our Returns & Exchanges Policy at Ezra is simple. If you don't love your Ezra product, simply send it back unused in its original condition, and we will issue a full refund or exchange the product(s) within 30 days.
If you purchase Ezra Remy Hair and would like a refund, the hair must be in its original packaging, unused, and its original condition. Hair received as a return that is not in its original packaging and used will be returned to you, and no refund will be issued as we cannot resell the product.
If you purchase an Ezra T-Shirt and would like a refund, it must be unworn and in its original packaging. If you purchase Ezra supplies and would like a refund, they must be unused and in their original packaging.
All orders ship within two business days. Orders placed after 2:00 pm PST on Friday will ship the following Monday.
If you want to return a product for any reason, simply fill out the Ezra Return Authorization Form and ship your product(s) back to us within 30 days from the day you received your order. The Return Authorization Form is required for all returns and exchanges and will help us expedite and track your request so you'll receive your refund faster.
Please ship your products back to the address as follows:
Ezra Hair & Wig Co.
10620 Southern Highlands Parkway #457
Las Vegas, NV 89141
Once we receive your product(s) and Return Authorization Form, we will process your refund (minus the cost of shipping and handling) within five business days. Please note that it can take some banks up to 7-10 business days to refund your account. This is a policy that each bank sets for itself.