What if I have a question about your EZRA Hair?
If you have questions concerning any EZRA Hair & Wig Co product, you can contact us online.
Can EZRA Hair be used for Braiding?
We do not recommend using EZRA Hair for braiding, simply because it is true virgin hair, which means it has a live cuticle. When the hair comes to you, all of the cuticles are pointing in the same direction, but some braiding techniques manipulate the hair in such a way that the cuticles become mismatched, which can lead to severe tangling, and matting.
Can I color the hair?
Yes, because the cuticle is live, the hair can be colored and highlighted. To be sure you get the color you want, we suggest that you do a patch test first.
Does the hair come in any other colors besides black and brown?
Marquetta was adamant that no chemicals should be added to the hair, and we keep the hair in its most natural state. The donors’ natural hair colors are natural black and natural brown. We do carry some blondes. During the blonding process we make sure the integrity of the hair is never compromised.
What will happen after I place my order?
After you place your order, you’ll receive an email with your confirmation receipt and order ID. Once your order is successfully processed, your EZRA Hair will ship within 2 business days.
Where do you ship your products from?
Our products are shipped from our office in Las Vegas, NV.
What if I made a mistake in my order?
No problem – we all make mistakes. If you discover a mistake in your order, simply contact us and we will be sure to get you all taken care of.